Responsible gambling

At Parkwest Casinos, we understand that problem gambling can affect anyone, regardless of age or background. We want to ensure our customers have access to support and resources if they need them.

Tools for a safer gaming experience:

• Customizable daily/weekly/monthly deposit limits
• Loss and wager limits
• Reality checks (session reminders)
• Cooling-off periods ranging from 24 hours to 30 days
• Full self-exclusion options from 6 months up to permanent exclusion

These tools are available through the account section of our website or by contacting customer support.

Support links:

We want to emphasize the importance of responsible gaming and provide our customers with access to reputable resources for help:

• ConnexOntario 
• Gambling Help Line Ontario 
• PlaySmart
• International Resources (e.g., GamCare, GambAd)

Responsible gaming messaging:

Please remember that gaming should be enjoyed responsibly and within your means. If you feel like you're losing control or having difficulties with gambling, please reach out to our support team for assistance.

Self-exclusion process:

If you decide that self-exclusion is the best option for you, we can implement a cooling-off period ranging from 6 months up to permanent exclusion from all gaming activities. This will be effective across all platforms, including online and in-venue. During this time, you won't have access to your account or receive any promotional materials.

Please note:

As Parkwest Casinos transitions into the Canadian market, we're committed to following local regulations and guidelines for responsible gaming. Our website and marketing materials will clearly communicate our support of responsible gaming practices and adhere to relevant laws and regulations in Canada.